KatZ XStitch Aims & Objectives

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Aims & Objectives

Our aim is:

"To offer both quality and value for money to our customers and provide excellent customer service."

In order to achieve this, our objectives are to:

Maintain a product range and hold stocks sufficient to meet the needs of our customers, no matter how large or how small their order.
Negotiate the best rates with our suppliers so we can offer the best prices to our customers.
Keep our product range 'up to date' by sourcing new releases from our suppliers as soon as they become available.
Respond to all enquiries (whether by e-mail or telephone), acknowledge and confirm order details, promptly and in a helpful and friendly manner.
Charge 'fair' delivery (P&P) rates and refund any overpayments as soon as possible.
Dispatch all orders within 24 - 48 hours of payment (excluding some Saturdays, all Sundays and bank holidays) or offer timely advice of any delays.
Design our own range of distinctive cross stitch charts and kits.

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	All major credit/debit cards accepted online and by telephone via Please contact us for details to pay by Cheque, postal order or bank transfer

Customer Reviews

Alison Wells from Bradford
I placed my order on 2nd August and postman delivered this morning. Thank you for the speed and efficiency of dispatch, including the refund for the item that was out of stock. I know the company has recently changed hands and it is good to see that customer service remains at a high standard. Good luck in the future.

David Valentine from Wirral
Great products, good prices, wonderful service and fast dispatch and delivery. Very friendly and quick to answer enquiries. Definitely my favourite cross stitch suppliers. Many thanks, David.

Stella Hickman from East Looe
Fantastic service. Fast delivery and very prompt refund of overpaid P&P. I will definitely be using KatZ XStitch again in the future.

Claire Bourne from Leicester
Thank you for your excellent service and very quick delivery, I look forward to buying from you again and will recommend you to my friends.

Jayne Allen from Diss
Brilliant service and communication.

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Kits

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