Our aim is:

"To offer both quality and value for money to our customers and provide excellent customer service."

In order to achieve this, our objectives are to:

• Maintain a product range and hold stocks sufficient to meet the needs of our customers, no matter how large or how small their order.
• Negotiate the best rates with our suppliers so we can offer the best prices to our customers.
• Keep our product range 'up to date' by sourcing new releases from our suppliers as soon as they become available.
• Respond to all enquiries (whether by e-mail or telephone), acknowledge and confirm order details, promptly and in a helpful and friendly manner.
• Charge 'fair' delivery (P&P) rates and refund any overpayments as soon as possible.
• Dispatch all orders as quickly as possible (excluding weekends and bank holidays). If restrictions apply (such as Covid19), we will endeavour to supply as soon as conditions allow. We are happy to refund if you would prefer.

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