Our aim is:

"To offer both quality and value for money to our customers and provide excellent customer service."

In order to achieve this, our objectives are to:

• Maintain a product range and hold stocks sufficient to meet the needs of our customers, no matter how large or how small their order.
• Negotiate the best rates with our suppliers so we can offer the best prices to our customers.
• Keep our product range 'up to date' by sourcing new releases from our suppliers as soon as they become available.
• Respond to all enquiries (whether by e-mail or telephone), acknowledge and confirm order details, promptly and in a helpful and friendly manner.
• Charge 'fair' delivery (P&P) rates and refund any overpayments as soon as possible.
• Dispatch all orders within 24 - 48 hours of payment (excluding some Saturdays, all Sundays and bank holidays) or offer timely advice of any delays.
• Design our own range of distinctive cross stitch charts and kits.

« Back