Customer Reviews

At the bottom of each product page on our website there is a link to write a customer review for that product. However, if you would like to leave a more general review click here. Your review will then appear on this page, with product reviews appearing on each product page.

You'll need to sign in with your K@tZ XStitch account e-mail and password and enter a name and location (these don't have to be the same as on your account). You can then give a star rating (between one and five) and leave a free text review. Rest assured, the name, location and review are anonymous.

We welcome your feedback on our products and service, including where we can do better. Existing customer feedback is a great way for us to build new customer confidence.

Reviewer: Lynne Hockaday from Lincolnshire
5 Stars
Review:

Well packaged and arrived within time stated.

Quality anchor product


Reviewer: Ben Richardson from Bedfordshire
5 Stars
Review:

Excellent service!

I have used Katxstitch for years on various projects and they are always really great. Excellent service, prompt delivery and always ready to help out where they can. I'm never buying anywhere else!


Reviewer: Bianca Sheppard from St Helens
5 Stars
Review:

Threads

Always quick. Always correct have ordered for 6ears and never had an issue. Great shop


Reviewer: Hayley from Berks
5 Stars
Review:

Very happy customer

Quick delivery and had everything I needed :)


Reviewer: Liz Gaze from Gloucester
5 Stars
Review:

5 Star Service

I found this site during the first lockdown and the service, communication and delivery is so good I will now always use them. Thank you


Reviewer: Donna Hartley from Newton Aycliffe
5 Stars
Review:

Brilliant business

Will continue to order my threads from here, lovely quality, fantastic price. Well packaged and also wonderful communication.


Reviewer: Susan Matheson from Banff
1 Stars
Review:

No order received

Terrible service, paid for order with PayPal & requested 1st class post, after 11 days still no order received, contacted seller twice regarding order with no response. Approached PayPal for refund


Reviewer: Gillian Evans from Southampton
5 Stars
Review:

Excellent

So pleased to be able to order ANCHOR threads which are impossible to get in the shops.

Was sent the wrong Aida but a phone call to a very nice man got this replaced with no problems. Excellent customer service.

Will definitely use this Company again.


Reviewer: Pam Nicholson from
5 Stars
Review:

Great service quick delivery and already placed my next order


Reviewer: Ann Farish from
5 Stars
Review:

Order for skeins

Quick response and delivery. A+ communication. Nicely packaged. Thanks


Reviewer: Julia from Wokingham
5 Stars
Review:

Excellent experience - goods arrived very quickly. Will certainly use again. Thank you.


Reviewer: Sue from Moreton In Marsh Gloucestershire
5 Stars
Review:

ABSOLUTELY FANTASTIC SERVICE IN LESS THAN 24HRS ALL MY ORDER HAD ARRIVED. You don't get that from many company's. Thanks a million


Reviewer: Susan from Bingley
4 Stars
Review:

Thanks for prompt delivery of my Aida, great customer service


Reviewer: Julie Edgcumbe from

Review:

Great prices, fast delivery, happy to recommend and I will definitely be using again


Reviewer: Salty from Gwynedd
5 Stars
Review:

Easy online ordering and swift accurate delivery - Thank you. You can have a gold star and a tick from me.

The only glitch was the web site, it is a bit slow, however, on the plus side as I was ordering over 50 different threads it slowed me down and made me sure of what I was ordering.


Reviewer: Katht from Cornwall
5 Stars
Review:

I am glad I found KatZ as the prices are great for my Anchor threads and it's great to have postage charged by normal means and not just set at a high rate like another site is. I now know I can order one thread and it won't cost me over £3!! Fast delivery as well. Thank you.


Reviewer: Sue from Moreton in Marsh
5 Stars
Review:

I've been using K@tzxstitch for a few years and they've never disappointed me yet, I'd give them a million stars


Reviewer: claire bourne from leicester
5 Stars
Review:

my order arrived in very quick time as usual, excellent service and will be using again, thank you.


Reviewer: B Anthony from
5 Stars
Review:

excellent service 100%


Reviewer: Alison Wells from Bradford
5 Stars
Review:

I placed my order on 2nd August and postman delivered this morning. Thank you for the speed and efficiency of dispatch, including the refund for the item that was out of stock. I know the company has recently changed hands and it is good to see that customer service remains at a high standard. Good luck in the future.


Reviewer: David Valentine from Wirral
5 Stars
Review:

Great products, good prices, wonderful service and fast dispatch and delivery. Very friendly and quick to answer enquiries.

Definitely my favourite cross stitch suppliers. Many thanks, David.


Reviewer: Stella Hickman from East Looe
5 Stars
Review:

Fantastic service. Fast delivery and very prompt refund of overpaid P&P. I will definitely be using KatZ XStitch again in the future.


Reviewer: Claire Bourne from Leicester
5 Stars
Review:

Thank you for your excellent service and very quick delivery, I look forward to buying from you again and will recommend you to my friends.


Reviewer: Jayne Allen from Diss
5 Stars
Review:

Brilliant service and communication.


Reviewer: Rachel Dolman from Glasgow
5 Stars
Review:

Best prices on the market, cheap and fast delivery, and very accommodating customer service. I wouldn't shop anywhere else!


Reviewer: Laura Di Biase from Italy
5 Stars
Review:

I did an error when choosing paying method, sent an email and after only 15 mins I had my order cancelled, being able to order again. My order has been sent on Monday and I received my stuff on Thursday...and I live in Italy!!!

Everything was perfect! AWESOME service, I HIGHLY recommend this site for everything you may need. Deserves more than 5 stars!


Reviewer: Emma Horsley from Leicester
5 Stars
Review:

I've been purchasing from KatZ XStitch for a while now and have always been impressed with their customer service, products and prices. I wouldn't buy from anywhere else! Everything arrives so quickly, and the prices are the best I have seen. Highly recommended retailer for everything you could need for your embroidery/cross-stitch projects!


Reviewer: Katherine Scott from Northumberland
5 Stars
Review:

Great service, fast delivery, very happy. Will be back for more soon :)


Reviewer: Janet W. from Wolverhampton
5 Stars
Review:

Delivery was only 2 days after the order which is excellent for 2nd class. Items received were better quality than I’ve had from elsewhere (perforated cross stitch paper), thicker so it doesn’t tear when using 3 strands of embroidery thread.


Reviewer: Angie from West Midlands
5 Stars
Review:

Always received fabulous service, quick delivery & very competitive prices on everything I've ordered. Will certainly be buying from here again.


Reviewer: Angela from Derby UK
5 Stars
Review:

As always a superb service, very quick delivery, items well packed. I would recommend this firm always (and often do on sewing forums).


Reviewer: Marion Geraghty from France
5 Stars
Review:

Fantastic service. I placed my order on Friday and my goods arrived on Wednesday. Living in France, it isn't easy to get things quickly but you have exceeded my expectations. Will definitely order from KatZ XStitch again. Many thanks for your prompt response to my order. I can now finish my embroidery. Marion Geraghty.


Reviewer: Debbie from Kent
5 Stars
Review:

Great service, always quick on delivery and prices are amazing. Katz will certainly be my go-to for all cross stitching needs.


Reviewer: Caroline Wright from Grimsby
5 Stars
Review:

Excellent service, great customer service also, I've never been disappointed with this company x ❤


Reviewer: Stuart from Dorset
5 Stars
Review:

First time I have used KatZ XStitch, everything I ordered came within 2 days, neatly packaged, and all for a good low postage costs. Thank you Guys


Reviewer: Karen Shaw from Devon
5 Stars
Review:

I have used KatZ XStitch for a number of years now and for a VERY good reason. Their service is exceptional, friendly and prompt. The postage and packing charges are not a rip off even though everything is packed perfectly. I've never had damage on anything. I will continue to use and recommend them without any hesitation.


Reviewer: Heather from Lancs
5 Stars
Review:

Excellent customer service as always. Orders and queries always dealt with promptly and aida is such good value.


Reviewer: Susan Bingley from West Yorkshire
4 Stars
Review:

Thanks for prompt delivery, would highly recommend you.


Reviewer: Sharon Bluett from Caerphilly
5 Stars
Review:

As previously my order was received quickly and in excellent condition. Items are competitively priced and I will be back again soon.


Reviewer: Linzy from South West
5 Stars
Review:

I am so pleased I found this website, I'm a keen embroiderer and found exactly what I was looking for. I have placed several orders with this company and could not be happier with the service they provide, my items arrived so quickly and lovely packaging everything was presented so nicely.

I will be ordering more in the near future, such a great place for all your sewing needs. :)


Reviewer: Mrs Deary from Wakefield
5 Stars
Review:

Very happy and VERY QUICK DELIVERY.


Reviewer: Sue Campbell from Woking
5 Stars
Review:

Great value for money, cheapest thread I could find. Quick delivery. Still awaiting one skein but have been advised by email of its delivery. Would definitely recommend and order from here again.


Reviewer: Lynn Ireland from Nuneaton
5 Stars
Review:

Very speedy delivery. Very well packaged.

I will definitely order from this company again.

I will definitely recommend this company to friends.


Reviewer: Steven Bonner from Leicestershire
5 Stars
Review:

Used these people a few times and I could not be more happy with the service. Always quick to dispatch and more than happy to answer emails. Will continue to use as my main supplier.


Reviewer: Kayruss from Lincolnshire
5 Stars
Review:

Fantastic service (as always). From order to delivery in less than 24 hours. Yesterday found I had unexpectedly run out of a vital thread for my WIP and local shop closed for holidays. Now able to finish it today. One of the friendliest and most helpful couples in the business. Many thanks.


Reviewer: Karen from Hereford
5 Stars
Review:

Always great service, received my parcel less than 24 hours after ordering, first stitch made 30 minutes later! That could be a record!!! Thank You.


Reviewer: Beverley B from Harold Wood
5 Stars
Review:

As always, brilliant service! Great prices, despatched immediately and always got the items in stock I want. I always order from K@tZ XStitch - their prices, service and delivery is unbeatable. Thank you for making me a very happy customer!


Reviewer: Barbara Brown from Wiltshire
5 Stars
Review:

Really pleased with DMC Coloris offer with free chart booklet. There was only a slight delay in delivery due to demand, but I was sent an e-mail explaining this. I was really impressed with the packing. Sending chart book in plastic bag inside cardboard envelope with Please do not bend. I bought the Christmas pack & chart book for myself, the home for my daughter. She is thrilled as I am with the Coloris threads. On my recommendation my step mother ordered the Flower set. I have now ordered another Christmas set for my friend who lives in Canada. I will use this company again. Very pleased.


Reviewer: Ann Warehand from Hertford
5 Stars
Review:

Excellent service! Ordered threads and other bits at 10.30 Monday, RECEIVED before 10.30 TUESDAY - the very next day!! Absolutely amazing!!


Reviewer: Ian Saunders from Basildon
5 Stars
Review:

Always quick service, good products and good price.


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