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Privacy Policy @ 24/05/2018

Definitions; our/us/we = Mrs E K & Mr N A W Musson, t/a K@tZ XStitch, you/your = any customer/user of this website.

This privacy policy sets out how we use and protect any information that you give us when you use our website and is effective from the date shown above.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name, address and payment details.
  • Contact information including e-mail addresses.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional e-mails about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, telephone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should be aware that we do not have any control over any other website. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting these websites and which is not governed by this privacy policy. You should exercise caution and look at the privacy policy of each website you visit.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

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Please contact us for details

Customer Reviews
David Valentine from Wirral
5 Stars
Great products, good prices, wonderful service and fast dispatch and delivery. Very friendly and quick to answer enquiries. Definitely my favourite cross stitch suppliers. Many thanks, David.
Stella Hickman from East Looe
5 Stars
Fantastic service. Fast delivery and very prompt refund of overpaid P&P. I will definitely be using KatZ XStitch again in the future.
Claire Bourne from Leicester
5 Stars
Thank you for your excellent service and very quick delivery, I look forward to buying from you again and will recommend you to my friends.
Jayne Allen from Diss
5 Stars
Brilliant service and communication.
Rachel Dolman from Glasgow
5 Stars
Best prices on the market, cheap and fast delivery, and very accommodating customer service. I wouldn't shop anywhere else!
Click here to see more reviews...

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